I make sure you are completely happy with your design. In order to protect my art and time, eDesigns are custom made for you so they are non-refundable. You may request cancellation within an hour of purchase. All designs are digital and sent via email after you complete the questionnaire. One of the best things about E-Design is that you can buy the suggested items in your own time. If an item I’ve suggested goes out of stock or is no longer available, I will suggest a replacement for you up to 6 months from your original purchase, at no additional charge.